Get the Flash Player to see this player.

Keeping a balance between caring for a valued client and being honest with a coworker can be a difficult line to walk. What should one do when a coworker speaks inappropriately to a respected client? What is the most-effective response? What is the least effective response?
Next Scenario ...


This video content is copyrighted by Biddle Consulting Group, Inc. All rights are reserved. Duplication or distribution of this content is expressly prohibited.